Online Merchants

• Receive and process payments from customers, using electronic transaction services.
• Create, manage, or automate orders or invoices, using order management or invoicing software.
• Deliver e-mail confirmation of completed transactions and shipment.
• Correspond with online customers via electronic mail, telephone, or other electronic messaging to address questions or complaints about products, policies, or shipping methods.
• Purchase new or used items from online or physical sources for resale via retail or auction Web site.
• Determine and set product prices.
• Calculate purchase subtotals, taxes, and shipping costs for submission to customers.
• Compose descriptions of merchandise for posting to online storefront, auction sites, or other shopping Web sites.
• Compose images of products, using video or still cameras, lighting equipment, props, or photo or video editing software.
• Upload digital media, such as photos, video, or scanned images to online storefront, auction sites, or other shopping Web sites.
• Calculate revenue, sales, and expenses, using financial accounting or spreadsheet software.
• Cancel orders based on customer requests or inventory or delivery problems.
• Prepare or organize online storefront marketing material, including product descriptions or subject lines, optimizing content to search engine criteria.
• Order or purchase merchandise to maintain optimal inventory levels.
• Determine location for product listings to maximize exposure to online traffic.
• Create or maintain database of customer accounts.
• Promote products in online communities through weblog or discussion-forum postings, e-mail marketing programs, or online advertising.
• Collaborate with search engine shopping specialists to place marketing content in desired online locations.
• Investigate products or markets to determine areas for opportunity or viability for merchandising specific products, using online or offline sources.
• Maintain inventory of shipping supplies, such as boxes, labels, tape, bubble wrap, loose packing materials, or tape guns.
• Measure and analyze Web site usage data to maximize search engine returns or refine customer interfaces.
• Develop or revise business plans for online business, emphasizing factors such as product line, pricing, inventory, or marketing strategy.
• Disclose merchant information and terms and policies of transactions in online or offline materials.

Source: O*NET OnLine information for Online Merchants.

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking - Talking to others to convey information effectively.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Persuasion - Persuading others to change their minds or behavior.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Service Orientation - Actively looking for ways to help people.
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Negotiation - Bringing others together and trying to reconcile differences.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Source: O*NET OnLine information for Online Merchants.