Tax Examiners and Collectors, and Revenue Agents

• Maintain knowledge of tax code changes, and of accounting procedures and theory to properly evaluate financial information.
• Maintain records for each case, including contacts, telephone numbers, and actions taken.
• Contact taxpayers by mail or telephone to address discrepancies and to request supporting documentation.
• Send notices to taxpayers when accounts are delinquent.
• Check tax forms to verify that names and taxpayer identification numbers are correct, that computations have been performed correctly, or that amounts match those on supporting documentation.
• Answer questions from taxpayers and assist them in completing tax forms.
• Impose payment deadlines on delinquent taxpayers and monitor payments to ensure that deadlines are met.
• Notify taxpayers of any overpayment or underpayment, and either issue a refund or request further payment.

Source: O*NET OnLine information for Tax Examiners and Collectors, and Revenue Agents.

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking - Talking to others to convey information effectively.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
• Mathematics - Using mathematics to solve problems.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Source: O*NET OnLine information for Tax Examiners and Collectors, and Revenue Agents.