Postal Service Clerks

• Weigh letters and parcels, compute mailing costs based on type, weight, and destination, and affix correct postage.
• Obtain signatures from recipients of registered or special delivery mail.
• Register, certify, and insure letters and parcels.
• Sell and collect payment for products such as stamps, prepaid mail envelopes, and money orders.
• Check mail to ensure correct postage and that packages and letters are in proper condition for mailing.
• Answer questions regarding mail regulations and procedures, postage rates, and post office boxes.
• Complete forms regarding changes of address, or theft or loss of mail, or for special services such as registered or priority mail.
• Provide assistance to the public in complying with federal regulations of Postal Service and other federal agencies.
• Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices.
• Cash money orders.
• Rent post office boxes to customers.
• Put undelivered parcels away, retrieve them when customers come to claim them, and complete any related documentation.
• Provide customers with assistance in filing claims for mail theft, or lost or damaged mail.
• Respond to complaints regarding mail theft, delivery problems, and lost or damaged mail, filling out forms and making appropriate referrals for investigation.
• Receive letters and parcels, and place mail into bags.
• Feed mail into postage canceling devices or hand stamp mail to cancel postage.

Source: O*NET OnLine information for Postal Service Clerks.

• Service Orientation - Actively looking for ways to help people.
• Speaking - Talking to others to convey information effectively.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Time Management - Managing one's own time and the time of others.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Mathematics - Using mathematics to solve problems.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Source: O*NET OnLine information for Postal Service Clerks.