Concierges

• Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
• Make travel arrangements for sightseeing or other tours.
• Receive, store, or deliver luggage or mail.
• Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
• Pick up and deliver items or run errands for guests.
• Provide directions to guests.
• Arrange for interpreters or translators when patrons require such services.
• Provide business services for guests, such as sending or receiving faxes or shipping packages.
• Plan special events, parties, or meetings, which may include booking musicians or celebrities.
• Arrange childcare services for guests.
• Perform office duties on a temporary basis when needed.
• Arrange for the replacement of items lost by travelers.

Source: O*NET OnLine information for Concierges.

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking - Talking to others to convey information effectively.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Coordination - Adjusting actions in relation to others' actions.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Time Management - Managing one's own time and the time of others.
• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Source: O*NET OnLine information for Concierges.