Arbitrators, Mediators, and Conciliators

• Use mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives, and to guide parties toward mutual agreement.
• Confer with disputants to clarify issues, identify underlying concerns, and develop an understanding of their respective needs and interests.
• Prepare settlement agreements for disputants to sign.
• Set up appointments for parties to meet for mediation.
• Interview claimants, agents, or witnesses to obtain information about disputed issues.
• Apply relevant laws, regulations, policies, or precedents to reach conclusions.
• Conduct initial meetings with disputants to outline the arbitration process, settle procedural matters such as fees, or determine details such as witness numbers or time requirements.
• Evaluate information from documents such as claim applications, birth or death certificates, or physician or employer records.

Source: O*NET OnLine information for Arbitrators, Mediators, and Conciliators.

• Negotiation - Bringing others together and trying to reconcile differences.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking - Talking to others to convey information effectively.
• Persuasion - Persuading others to change their minds or behavior.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
• Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Source: O*NET OnLine information for Arbitrators, Mediators, and Conciliators.