Baggage Porters and Bellhops

• Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.
• Greet incoming guests and escort them to their rooms.
• Receive and mark baggage by completing and attaching claim checks.
• Assist physically challenged travelers and other guests with special needs.
• Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest.
• Transport guests about premises and local areas, or arrange for transportation.
• Maintain clean lobbies or entrance areas for travelers or guests.
• Deliver messages and room service orders, and run errands for guests.
• Act as part of the security team at transportation terminals, hotels, or similar establishments.
• Explain the operation of room features, such as locks, ventilation systems, and televisions.

Source: O*NET OnLine information for Baggage Porters and Bellhops.

• Service Orientation - Actively looking for ways to help people.
• Speaking - Talking to others to convey information effectively.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Coordination - Adjusting actions in relation to others' actions.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Source: O*NET OnLine information for Baggage Porters and Bellhops.