Computer Network Support Specialists

• Back up network data.
• Configure security settings or access permissions for groups or individuals.
• Analyze and report computer network security breaches or attempted breaches.
• Identify the causes of networking problems, using diagnostic testing software and equipment.
• Document network support activities.
• Install network software, including security or firewall software.
• Configure wide area network (WAN) or local area network (LAN) routers or related equipment.
• Analyze network data to determine network usage, disk space availability, or server function.
• Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.
• Provide telephone support related to networking or connectivity issues.
• Troubleshoot network or connectivity problems for users or user groups.
• Perform routine maintenance or standard repairs to networking components or equipment.
• Install new hardware or software systems or components, ensuring integration with existing network systems.
• Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.
• Monitor industry websites or publications for information about patches, releases, viruses, or potential problem identification.
• Install or repair network cables, including fiber optic cables.
• Test computer software or hardware, using standard diagnostic testing equipment and procedures.
• Train users in procedures related to network applications software or related systems.
• Create or update technical documentation for network installations or changes to existing installations.
• Test repaired items to ensure proper operation.
• Install and configure wireless networking equipment.
• Document help desk requests and resolutions.
• Maintain logs of network activity.
• Research hardware or software products to meet technical networking or security needs.
• Create or revise user instructions, procedures, or manuals.
• Run monthly network reports.

Source: O*NET OnLine information for Computer Network Support Specialists.

• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Speaking - Talking to others to convey information effectively.
• Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
• Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
• Troubleshooting - Determining causes of operating errors and deciding what to do about it.

Source: O*NET OnLine information for Computer Network Support Specialists.