Median Annual Wage: $35,460
Education: High school diploma or equivalent (90%); Associate's degree (7%); Some college, no degree (1%)
Projected Growth: Slower than average (3% to 7%)
Related Job Titles: Correspondence Coordinator; Correspondence Clerk; Correspondence Representative; Dispute Resolution Analyst; Chargeback Specialist; Correspondent; Dispute Specialist; Beneficiary Correspondent; Claims Correspondence Clerk; Medicare Correspondence Representative
Source: O*NET OnLine information for Correspondence Clerks.
More Office and Administrative Support Careers
- Prepare documents and correspondence such as damage claims, credit and billing inquiries, invoices, and service complaints.
- Compile data from records to prepare periodic reports.
- Present clear and concise explanations of governing rules and regulations.
- Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
- Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official for signature.
- Type acknowledgment letters to persons sending correspondence.
- Maintain files and control records to show correspondence activities.
- Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
- Route correspondence to other departments for reply.
- Complete form letters in response to requests or problems identified by correspondence.
- Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.
Source: O*NET OnLine information for Correspondence Clerks.
- Writing - Communicating effectively in writing as appropriate for the needs of the audience.
- Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
- Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Speaking - Talking to others to convey information effectively.
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
- Time Management - Managing one's own time and the time of others.
- Service Orientation - Actively looking for ways to help people.
- Coordination - Adjusting actions in relation to others' actions.
Source: O*NET OnLine information for Correspondence Clerks.
