Dispatchers, Except Police, Fire, and Ambulance

• Monitor personnel or equipment locations and utilization to coordinate service and schedules.
• Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
• Oversee all communications within specifically assigned territories.
• Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
• Prepare daily work and run schedules.
• Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
• Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
• Receive or prepare work orders.
• Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications.
• Arrange for necessary repairs to restore service and schedules.
• Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.

Source: O*NET OnLine information for Dispatchers, Except Police, Fire, and Ambulance.

• Speaking - Talking to others to convey information effectively.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Coordination - Adjusting actions in relation to others' actions.
• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Time Management - Managing one's own time and the time of others.
• Service Orientation - Actively looking for ways to help people.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Source: O*NET OnLine information for Dispatchers, Except Police, Fire, and Ambulance.