Median Annual Wage: $49,420
Education: High school diploma or equivalent (72%); Some college, no degree (11%); Post-secondary certificate (8%)
Projected Growth: Average (8% to 14%)
Related Job Titles: Floor Supervisor; Table Games Supervisor; Casino Shift Manager; Shift Supervisor; Pit Boss; Pit Supervisor; Slot Shift Manager; Casino Floorperson; Casino Supervisor; Gaming Floor Supervisor
Source: O*NET OnLine information for Gaming Supervisors.
More Personal Care and Service Careers
- Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
- Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
- Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
- Explain and interpret house rules, such as game rules or betting limits, for patrons.
- Perform paperwork required for monetary transactions.
- Greet customers and ask about the quality of service they are receiving.
- Resolve customer or employee complaints.
- Report customer-related incidents occurring in gaming areas to supervisors.
- Establish and maintain banks and table limits for each game.
- Monitor stations and games and move dealers from game to game to ensure adequate staffing.
- Evaluate workers' performance and prepare written performance evaluations.
- Monitor patrons for signs of compulsive gambling, offering assistance if necessary.
Source: O*NET OnLine information for Gaming Supervisors.
- Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Speaking - Talking to others to convey information effectively.
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
- Coordination - Adjusting actions in relation to others' actions.
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
- Service Orientation - Actively looking for ways to help people.
- Negotiation - Bringing others together and trying to reconcile differences.
- Time Management - Managing one's own time and the time of others.
Source: O*NET OnLine information for Gaming Supervisors.
