Insurance Adjusters, Examiners, and Investigators

• Investigate and assess damage to property and create or review property damage estimates.
• Examine claims forms and other records to determine insurance coverage.
• Interview or correspond with claimants, witnesses, police, physicians, or other relevant parties to determine claim settlement, denial, or review.
• Review police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability.
• Negotiate claim settlements and recommend litigation when settlement cannot be negotiated.
• Analyze information gathered by investigation and report findings and recommendations.
• Prepare report of findings of investigation.
• Interview or correspond with agents and claimants to correct errors or omissions and to investigate questionable claims.
• Refer questionable claims to investigator or claims adjuster for investigation or settlement.
• Collect evidence to support contested claims in court.

Source: O*NET OnLine information for Insurance Adjusters, Examiners, and Investigators.

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Speaking - Talking to others to convey information effectively.
• Negotiation - Bringing others together and trying to reconcile differences.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Time Management - Managing one's own time and the time of others.

Source: O*NET OnLine information for Insurance Adjusters, Examiners, and Investigators.