Median Annual Wage: $36,740
Education: High school diploma or equivalent (45%); Associate's degree (20%); Some college, no degree (17%)
Projected Growth: Average (8% to 14%)
Related Job Titles: Claims Representative; Call Center Representative; Claims Clerk; Claims Service Representative; Claims Technician; Claims Processor; Claims Customer Service Representative (Claims CSR); Claim Processing Specialist; Claim Service Representative; Claim Technician
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Source: O*NET OnLine information for Insurance Claims Clerks.
More Office and Administrative Support Careers
- Prepare insurance claim forms or related documents and review them for completeness.
- Calculate amount of claim.
- Post or attach information to claim file.
- Transmit claims for payment or further investigation.
- Contact insured or other involved persons to obtain missing information.
- Review insurance policy to determine coverage.
- Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.
- Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.
Source: O*NET OnLine information for Insurance Claims Clerks.
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking - Talking to others to convey information effectively.
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Writing - Communicating effectively in writing as appropriate for the needs of the audience.
- Service Orientation - Actively looking for ways to help people.
- Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
- Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Mathematics - Using mathematics to solve problems.
Source: O*NET OnLine information for Insurance Claims Clerks.