Median Annual Wage: $31,180
Education: High school diploma or equivalent (90%); Some college, no degree (9%)
Projected Growth: Decline (-3% or lower)
Related Job Titles: Customer Service Representative; Administrative Assistant; Hub Associate; Materials Specialist; Order Clerk; Warehouse Clerk; Materials Scheduler; Order Analyst; Order Entry Administrator; Order Entry Representative
Source: O*NET OnLine information for Order Clerks.
More Office and Administrative Support Careers
- Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
- Prepare invoices, shipping documents, and contracts.
- Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
- Receive and respond to customer complaints.
- Verify customer and order information for correctness, checking it against previously obtained information as necessary.
- Direct specified departments or units to prepare and ship orders to designated locations.
- Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
- Check inventory records to determine availability of requested merchandise.
- Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.
- Compute total charges for merchandise or services and shipping charges.
- File copies of orders received, or post orders on records.
- Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments.
- Recommend merchandise or services that will meet customers' needs.
Source: O*NET OnLine information for Order Clerks.
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking - Talking to others to convey information effectively.
- Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
- Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
- Service Orientation - Actively looking for ways to help people.
- Persuasion - Persuading others to change their minds or behavior.
- Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Coordination - Adjusting actions in relation to others' actions.
- Writing - Communicating effectively in writing as appropriate for the needs of the audience.
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Source: O*NET OnLine information for Order Clerks.
