Receptionists and Information Clerks

• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
• Schedule appointments and maintain and update appointment calendars.
• File and maintain records.
• Hear and resolve complaints from customers or the public.
• Transmit information or documents to customers, using computer, mail, or facsimile machine.
• Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
• Receive payment and record receipts for services.
• Analyze data to determine answers to questions from customers or members of the public.
• Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
• Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.

Source: O*NET OnLine information for Receptionists and Information Clerks.

• Speaking - Talking to others to convey information effectively.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Service Orientation - Actively looking for ways to help people.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Coordination - Adjusting actions in relation to others' actions.
• Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
• Time Management - Managing one's own time and the time of others.

Source: O*NET OnLine information for Receptionists and Information Clerks.