Slot Supervisors
Supervise and coordinate activities of slot department workers to provide service to patrons. Handle and settle complaints of players. Verify and pay off jackpots. Reset slot machines after payoffs. Make repairs or adjustments to slot machines or recommend removal of slot machines for repair. Report hazards and enforce safety rules.
- Overview
- Tasks
- Skills
Median Annual Wage: $33,270
Education: High school diploma or equivalent (75%); Some college, no degree (10%); Less than high school diploma (10%)
Projected Growth: Slower than average (3% to 7%)
Related Job Titles: Slot Technician; Casino Manager; Slot Attendant; Slot Floorperson; Slot Supervisor; Key Person; Casino Shift Manager (CSM); Slot Floor Attendant; Slot Floor Supervisor; Slot Key Person
Source: O*NET OnLine information for Slot Supervisors.
- Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary.
- Respond to and resolve patrons' complaints.
- Patrol assigned areas to ensure that players are following rules and that machines are functioning correctly.
- Reset slot machines after payoffs.
- Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
- Record the specifics of malfunctioning machines and document malfunctions needing repair.
- Exchange currency for customers, converting currency into requested combinations of bills and coins.
- Answer patrons' questions about gaming machine functions and payouts.
- Attach "out of order" signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed.
- Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating.
Source: O*NET OnLine information for Slot Supervisors.
- Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Operation Monitoring - Watching gauges, dials, or other indicators to make sure a machine is working properly.
- Service Orientation - Actively looking for ways to help people.
- Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Coordination - Adjusting actions in relation to others' actions.
- Time Management - Managing one's own time and the time of others.
Source: O*NET OnLine information for Slot Supervisors.
