Social and Community Service Managers
Plan, direct, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.
- Overview
- Tasks
- Skills
Median Annual Wage: $62,740
Education: Bachelor's degree (51%); Master's degree (15%); High school diploma or equivalent (10%)
Projected Growth: Faster than average (15% to 21%)
Related Job Titles: Program Director; Program Manager; Clinical Services Director; Director of Social Services; Social Services Director; Vocational Rehabilitation Administrator; Adoption Services Manager; Children's Service Supervisor; Community Services Block Grant/Outreach Social Worker (CSBG/Outreach Social Worker); Director of Child Welfare Services
Source: O*NET OnLine information for Social and Community Service Managers.
- Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.
- Recruit, interview, and hire or sign up volunteers and staff.
- Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
- Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
- Direct activities of professional and technical staff members and volunteers.
- Plan and administer budgets for programs, equipment, and support services.
- Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
- Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
- Research and analyze member or community needs to determine program directions and goals.
- Implement and evaluate staff, volunteer, or community training programs.
- Represent organizations in relations with governmental and media institutions.
- Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies.
- Speak to community groups to explain and interpret agency purposes, programs, and policies.
Source: O*NET OnLine information for Social and Community Service Managers.
- Speaking - Talking to others to convey information effectively.
- Time Management - Managing one's own time and the time of others.
- Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Coordination - Adjusting actions in relation to others' actions.
- Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
- Service Orientation - Actively looking for ways to help people.
- Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Source: O*NET OnLine information for Social and Community Service Managers.
