Meter Readers, Utilities

• Walk or drive vehicles along established routes to take readings of meter dials.
• Upload into office computers all information collected on hand-held computers during meter rounds, or return route books or hand-held computers to business offices so that data can be compiled.
• Verify readings in cases where consumption appears to be abnormal, and record possible reasons for fluctuations.
• Inspect meters for unauthorized connections, defects, and damage such as broken seals.
• Report to service departments any problems such as meter irregularities, damaged equipment, or impediments to meter access, including dogs.
• Answer customers' questions about services and charges, or direct them to customer service centers.
• Update client address and meter location information.
• Leave messages to arrange different times to read meters in cases in which meters are not accessible.

Source: O*NET OnLine information for Meter Readers, Utilities.

• Operation Monitoring - Watching gauges, dials, or other indicators to make sure a machine is working properly.
• Speaking - Talking to others to convey information effectively.
• Time Management - Managing one's own time and the time of others.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Service Orientation - Actively looking for ways to help people.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Quality Control Analysis - Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Source: O*NET OnLine information for Meter Readers, Utilities.