Median Annual Wage: $26,760
Education: High school diploma or equivalent (67%); Associate's degree (15%); Less than high school diploma (7%)
Projected Growth: Average (8% to 14%)
Related Job Titles: Greeter; Receptionist; Office Assistant; Scheduler; Community Liaison; Member Service Representative; Front Desk Receptionist; Clerk Specialist; Senior Receptionist; Unit Assistant
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Source: O*NET OnLine information for Receptionists and Information Clerks.
More Office and Administrative Support Careers
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Schedule appointments and maintain and update appointment calendars.
- Hear and resolve complaints from customers or the public.
- File and maintain records.
- Receive payment and record receipts for services.
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
- Analyze data to determine answers to questions from customers or members of the public.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
Source: O*NET OnLine information for Receptionists and Information Clerks.
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Service Orientation - Actively looking for ways to help people.
- Writing - Communicating effectively in writing as appropriate for the needs of the audience.
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
- Coordination - Adjusting actions in relation to others' actions.
- Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
- Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
- Time Management - Managing one's own time and the time of others.
Source: O*NET OnLine information for Receptionists and Information Clerks.