Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.
Median Annual Wage: $35,140
Education: High school diploma or equivalent (84%); Less than high school diploma (16%); Post-secondary certificate (1%)
Projected Growth: Decline (-3% or lower)
Related Job Titles: Operator; Telecommunications Operator; Directory Assistance Operator; Telephone Operator; Customer Service Assistant; Information Specialist; Long Distance Operator (LD Operator); Toll Operator; 411 Directory Assistance Operator; Live Source Operator
Source: O*NET OnLine information for Telephone Operators.
Source: O*NET OnLine information for Telephone Operators.
Source: O*NET OnLine information for Telephone Operators.