Counter and Rental Clerks

• Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.
• Compute charges for merchandise or services and receive payments.
• Answer telephones to provide information and receive orders.
• Provide information about rental items, such as availability, operation, or description.
• Rent items, arrange for provision of services to customers, and accept returns.
• Explain rental fees, policies, and procedures.
• Inspect and adjust rental items to meet needs of customer.
• Prepare rental forms, obtaining customer signature and other information, such as required licenses.
• Keep records of transactions and of the number of customers entering an establishment.
• Reserve items for requested times and keep records of items rented.
• Recommend and provide advice on a wide variety of products and services.
• Receive orders for services, such as rentals, repairs, dry cleaning, and storage.
• Prepare merchandise for display or for purchase or rental.
• Receive, examine, and tag articles to be altered, cleaned, stored, or repaired.
• Advise customers on use and care of merchandise.

Source: O*NET OnLine information for Counter and Rental Clerks.

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Service Orientation - Actively looking for ways to help people.
• Speaking - Talking to others to convey information effectively.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Coordination - Adjusting actions in relation to others' actions.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Persuasion - Persuading others to change their minds or behavior.
• Negotiation - Bringing others together and trying to reconcile differences.

Source: O*NET OnLine information for Counter and Rental Clerks.