Parts Salespersons

• Fill customer orders from stock and place orders when requested items are out of stock.
• Receive payment or obtain credit authorization.
• Read catalogs, microfiche viewers, or computer displays to determine replacement part stock numbers and prices.
• Prepare sales slips or sales contracts.
• Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
• Assist customers, such as responding to customer complaints and updating them about back-ordered parts.
• Locate and label parts and maintain inventory of stock.
• Mark and store parts in stockrooms according to prearranged systems.
• Pick up and deliver parts.
• Discuss use and features of various parts, based on knowledge of machines or equipment.
• Examine returned parts for defects, and exchange defective parts or refund money.
• Maintain and clean work and inventory areas.
• Manage shipments by researching shipping methods or costs and tracking packages.
• Advise customers on substitution or modification of parts when identical replacements are not available.
• Place new merchandise on display.

Source: O*NET OnLine information for Parts Salespersons.

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Service Orientation - Actively looking for ways to help people.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Persuasion - Persuading others to change their minds or behavior.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Source: O*NET OnLine information for Parts Salespersons.