Solicit donations or orders for goods or services over the telephone.

Median Annual Wage: $22,740

Education: High school diploma or equivalent (59%); Less than high school diploma (30%); Some college, no degree (11%)

Projected Growth: Average (8% to 14%)

Related Job Titles: Telemarketer; Telephone Sales Representative (TSR); Telesales Representative; Telephone Service Representative (TSR); Telemarketing Sales Representative; Telesales Specialist

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Source: O*NET OnLine information for Telemarketers.

More Sales and Related Careers

  • Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
  • Explain products or services and prices, and answer questions from customers.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.
  • Record names, addresses, purchases, and reactions of prospects contacted.
  • Adjust sales scripts to better target the needs and interests of specific individuals.

Source: O*NET OnLine information for Telemarketers.

  • Persuasion - Persuading others to change their minds or behavior.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Service Orientation - Actively looking for ways to help people.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Negotiation - Bringing others together and trying to reconcile differences.

Source: O*NET OnLine information for Telemarketers.

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